FAQ

## Frequently Asked Questions (FAQ)

Welcome to Fish44’s FAQ page. Below you will find answers to some of the most common questions about our seafood e-commerce business.

### General Questions

**1. What is Fish44?**
Fish44 is an online store specializing in fresh and high-quality seafood. We offer a wide variety of fish, shellfish, and other seafood products delivered directly to your doorstep.

**2. How do I contact Fish44?**
You can reach us at Support@kspstore.com for any questions or concerns. Our customer service team is available to assist you.

### Ordering

**1. How do I place an order?**
You can place an order by visiting our website, browsing our selection of seafood, and adding items to your cart. Once you’re ready, proceed to checkout to complete your purchase.

**2. What payment methods do you accept?**
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), net banking, and Cash on Delivery.

**3. Can I modify or cancel my order after placing it?**
Yes, you can modify or cancel your order within a certain timeframe after placing it. Please contact our customer service team at Support@kspstore.com as soon as possible to make changes.

### Shipping and Delivery

**1. Where do you deliver?**
We deliver to various locations across Chennai. Please enter your address during checkout to see if we deliver to your area.

**2. How long does delivery take?**
Delivery times vary depending on your location. Typically, orders are delivered within 0-2 business days. We will provide you with an estimated delivery date during checkout.

**3. How is my order packaged?**
Your seafood is carefully packaged in insulated containers  to ensure it remains fresh during transit. Our packaging is designed to maintain the quality and temperature of the seafood.

**4. What should I do if my order is delayed or missing?**
If your order is delayed or you have not received it within the expected timeframe, please contact us at Support@kspstore.com. We will investigate the issue and provide you with an update.

### Quality and Freshness

**1. How do you ensure the freshness of your seafood?**
We source our seafood directly from trusted suppliers and fishermen. Our products are processed and packaged under strict quality control measures to ensure maximum freshness.

**2. What should I do if I receive a damaged or spoiled product?**
If you receive a damaged or spoiled product, please contact us immediately at Support@kspstore.com with your order number and details of the issue. We will arrange for a replacement or refund.

### Returns and Refunds

**1. What is your return policy?**
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order, please contact us, and we will do our best to resolve it.

**2. How do I request a refund?**
If you are not satisfied with your order, please contact us at Support@kspstore.com with your order number and the reason for your request. We will review your case and process a refund if applicable.

### Additional Questions

**1. Do you offer any discounts or promotions?**
Yes, we offer various discounts and promotions throughout the year. Sign up for our newsletter and follow us on social media to stay updated on our latest offers.

**2. Can I track my order?**
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's delivery status on our website or the courier's website.

**3. How can I provide feedback?**
We value your feedback and would love to hear from you. Please email us at Support@kspstore.com with any comments, suggestions, or concerns.

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If you have any other questions that are not addressed here, please feel free to contact our customer service team. Thank you for choosing Fish44!