Return & Exchange Policy

 Return & Exchange Policy

At Fish44, we are committed to providing the highest quality seafood and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, please review our return and exchange policy below:

 1. General Policy
Due to the perishable nature of our products, we have specific guidelines for returns and exchanges to ensure the quality and safety of our seafood.

 2. Eligibility for Returns & Exchanges

**2.1 Conditions**
- Returns and exchanges are accepted only if the product is defective, damaged, or if you received the wrong item.
- Claims must be made within 2 hours of receiving your order. 

**2.2 How to Initiate a Return or Exchange**
- To initiate a return or exchange, please contact our customer service team at support@kspstore.com/7010223384  with your order details and the reason for the return or exchange.
- Include any relevant photos of the product if it is defective or damaged.

#### 3. Return & Exchange Process

**3.1 Evaluation**
- Once we receive your request, we will evaluate the situation and, if applicable, arrange for a return or exchange.
- You will receive instructions on how to proceed, including any necessary steps for returning the product.

**3.2 Returning the Product**
- If a return is approved, please securely package the product in its original packaging.
- We will arrange for a courier to pick up the product from your location at no additional cost to you.

**3.3 Exchange or Refund**
- For approved exchanges, we will dispatch a replacement product as soon as possible.
- For approved returns, we will issue a refund for 85% of the order value to your original payment method. Refunds may take up to 7-10 business days to process.

#### 4. Non-Returnable Items
- Due to health and safety regulations, certain items may not be eligible for return or exchange. This includes:
  - Products that have been opened or partially consumed.
  - Products not in their original packaging.

#### 5. Exceptions and Special Circumstances

**5.1 Special Circumstances**
- We understand that unforeseen circumstances may occur. If you need to return or exchange due to an emergency, please contact our customer service team. We evaluate such situations on a case-by-case basis.

**5.2 Force Majeure**
- In cases where returns or exchanges are due to events beyond our control (e.g., natural disasters, pandemics), we will work with you to provide a suitable resolution.

#### 6. Contact Information
For any questions or concerns regarding our return and exchange policy, please contact us at:
- Email: support@kspstore.com
- Phone : 7010223384
- Address: nainarkuppam,chennai-600119

Thank you for choosing Fish44. We appreciate your understanding and cooperation.

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